Profession

Hotel Receptionist


Description

Hotel receptionists welcome guests as they arrive at the hotel. Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. They provide guests with information, answer their queries and deal with complaints. Sometimes, Hotel Receptionists might also live in the hotel where they work. In small hotels, you might have other duties such as serving in the bar or restaurant or helping with housekeeping. Some Hotel Receptionists wear a uniform.Some Hotel Receptionists working a late shift might count up the money that has been taken that day and put it into the safe for the Duty Manager to take to the bank. To become a Hotel Receptionist, you'll need to have:clear speecha polite mannera high standard of personal presentationexcellent verbal and written communication skillsa good telephone mannercustomer service skills, patience and tactthe ability to be calm and well organised, even when working under pressureIT skills; most hotel booking and billing systems are operated through specialist computer softwarethe ability to handle cash, credit/debit cards and foreign currencysome secretarial and keyboard skills; you will need to be accurate and should pay attention to detailthe ability to operate standard office equipment such as photocopiers

Job Prospect

High

Work Environment

They work in Hotels and the working environment depends on the standard/size of the Hotel. But in general the working environment of Hotel Receptionist is very colourful and quiet

General and Personal Skills Required

Average Salary

Cost of Training

Recommended Level of Education

Secondary School

Professional Skills / Tools Required

Associated Disciplines