Customer Service


A customer care professional, also called a customer service professional, provides the link between an organization and its customers. Customer care professionals answer customer questions and resolve issues over the telephone, in person, or through e-mails and faxes. Tact and patience are called for when dealing with difficult or demanding customers.A high school diploma is sufficient for entry-level positions, and experience is beneficial. Certifications are optional, and certain industries, such as insurance and finance, require a license (

Job Prospect

Very high

Work Environment

Customer service representatives are employed in nearly every industry. Representatives usually work in an office setting, but working from home is also possible in some companies. In offices, representatives may work in a large room alongside other employees, so the work area can be noisy

General and Personal Skills Required

Average Salary

Cost of Training

Recommended Level of Education


Professional Skills / Tools Required

Associated Disciplines